At Rose Cottage, we respect your privacy and are committed to protecting your personal information in line with the Protection of Personal Information Act (POPIA).

Information We Collect

When you make a booking or contact us, we may collect:

• Your name and surname
• Contact details (phone number, email address, physical address)
• Booking details (dates, number of guests, special requests)
• Payment information (where applicable)

How We Use Your Information

Your information is only used for:

• Managing bookings and guest services
• Responding to enquiries and communication
• Fulfilling legal and administrative requirements
• Improving our services and guest experience

Sharing of Information

We do not sell, rent, or share your personal information with third parties, except when required by law or with service providers directly involved in your booking (such as payment processors).

Data Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

Your Rights

Under POPIA, you have the right to:

• Request access to your personal information
• Ask us to correct or update your information
• Withdraw consent for processing (subject to legal requirements)
• Request deletion of your personal information (where applicable)

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Email: info@rosecottagebedandbreakfast.co.za
Phone: 081 474 0619